Question 1

How do I start a project with Sparse Systems?

Accepted Answer

Leave an enquiry or request a quote from the website. We schedule a free consultation call within one business day, understand your requirement, and send a written quotation with scope, timeline and cost. Work begins once you approve it — usually with a 50% advance.

Question 2

Do you sign NDAs before discussing an idea?

Accepted Answer

Yes, happily. Send us your NDA or ask for our standard mutual NDA and we will sign before any detailed discussion.

Question 3

What information should I keep ready before the first call?

Accepted Answer

A short description of the problem, who will use the product, any reference apps or sites you like, and a rough budget range. Wireframes or documents help, but are not required — we can start from a conversation.

Question 4

Do you work with startups and small businesses?

Accepted Answer

Yes. Our client mix spans startups, manufacturers, clinics, schools, finance companies and enterprises. We size the solution to the budget — an MVP first, then scale.

Question 5

Where is Sparse Systems based, and do you work with clients outside Lucknow?

Accepted Answer

We are headquartered in Gomti Nagar, Lucknow, Uttar Pradesh. While a large part of our client base is based in and around Lucknow, we work with companies across India and internationally — most delivery and support happens remotely, with on-site visits arranged for Lucknow-based clients when needed.

Question 6

How do you price projects?

Accepted Answer

Fixed price for well-defined scopes (most websites, portals and standard software), and monthly retainers for ongoing development or managed support. Every price is written in a quotation before work starts — no surprise billing.

Question 7

What are the payment terms?

Accepted Answer

Typically 50% advance and 50% on completion for fixed-price projects; larger builds are split into milestone payments. Retainers are billed monthly in advance. We accept bank transfer and UPI.

Question 8

Are there hidden or recurring costs?

Accepted Answer

No hidden costs. Recurring third-party costs that belong to you — hosting, domain, SMS/email credits, paid APIs — are purchased in your name so you always own them and see the real price.

Question 9

Do you offer refunds?

Accepted Answer

Yes — 100% if you cancel before work begins, and a fair pro-rated settlement if you cancel mid-project. See our Refund Policy page for the exact rules.

Question 10

How long does a typical project take?

Accepted Answer

A business website: 2–4 weeks. A custom portal or ERP module: 6–12 weeks for the first release. Mobile apps: 8–14 weeks. Your quotation carries the committed timeline, tracked milestone by milestone.

Question 11

How will I know the project is on track?

Accepted Answer

We work in weekly, demoable increments — every week you see working software, not a status report. You also get a single point of contact who actually knows your codebase.

Question 12

Who owns the source code?

Accepted Answer

You do. On full payment, the code and IP for custom work is assigned to you and pushed to a repository you control. We keep no lock-in — any competent team can take over from our handover docs.

Question 13

What happens after launch?

Accepted Answer

Every project includes a warranty window (30–90 days as quoted) for defect fixes. After that, most clients move to a managed support retainer for monitoring, patching and improvements — but it is optional, never forced.

Question 14

Which technologies do you work with?

Accepted Answer

Laravel/PHP, Node.js, Python and Go on the backend; React and React Native on the front; PostgreSQL, Redis and Kafka for data; AWS, Azure and Google Cloud with Docker, Kubernetes and Terraform for infrastructure. We choose per project — battle-tested over trendy.

Question 15

How do you handle our credentials and data during a project?

Accepted Answer

Credentials go into an encrypted vault, access is role-based and logged, and everything is rotated or destroyed at project end. Client data is never used for anything beyond the engagement — see our Privacy Policy.

Question 16

Can you take over a project built by another team?

Accepted Answer

Yes — rescue work is a specialty. We start with a paid audit (stack, code quality, security, costs), give you a written report, and then quote the takeover. No obligation to continue after the audit.

Question 17

Do you provide hosting and maintenance?

Accepted Answer

Yes. We can host on our managed infrastructure or deploy to your cloud account, with monitoring, backups and patching covered under managed support plans.

Answers, before you have to ask.

Getting Started

Pricing & Payments

Delivery & Process

Technology & Security

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