1. Overview
Sparse Systems Private Limited respects your privacy. This policy explains how we collect, use, store and protect personal information when you visit our website, contact us, apply for a job, or engage our services. It is drafted in line with the (Indian) Digital Personal Data Protection Act, 2023.
2. Information We Collect
We collect only what we need to respond to you and deliver our services:
- Contact details you submit — name, email, phone, company, and the message you write in enquiry, quote or chatbot forms.
- Recruitment data — resume, work history and contact details when you apply through our Careers page.
- Engagement data — project requirements, credentials and content shared with us to deliver contracted work.
- Technical data — IP address, browser type and pages visited, collected through standard server logs.
3. How We Use It
Your information is used to:
- Respond to enquiries and prepare quotations you request.
- Deliver, support and invoice contracted services.
- Evaluate job applications.
- Improve our website and service quality.
- Meet legal, tax and accounting obligations.
5. Data Security
Security is our trade. Data we hold is protected with encryption in transit, role-based access controls, audit logging and least-privilege practices. Client credentials shared for project work are stored in an encrypted vault and rotated or destroyed at project end.
6. Retention
Enquiry data is retained for up to 24 months so we can serve returning prospects. Engagement and invoicing records are kept as long as tax law requires. Recruitment data of unsuccessful applications is deleted within 12 months unless you ask us to keep it for future roles.
7. Your Rights
You may, at any time:
- Request a copy of the personal data we hold about you.
- Ask us to correct inaccurate data.
- Ask us to delete data we are not legally required to keep.
- Withdraw consent for future communications — every marketing email carries an unsubscribe link.
9. Grievance Officer
For privacy requests or complaints, contact our Grievance Officer at career@sparsesystems.com with the subject line "Privacy Request". We respond within 15 working days.